As securities companies provide 24-hour all-round services to a large number of clients and all sectors of society, they have continuously innovated customer service content and provided an indispensable consulting platform, realizing the connection between all business processes and the market, and improving the ability to respond to changes in customer and market demands.
However, since the services provided by securities companies involve complaints, consultations, information inquiries, transaction process inquiries, account inquiries, provision of fax materials, and telephone entrusted transaction services, it is required to keep all call records so as to provide original legal basis in case of legal disputes in the future.
At the same time, the management of securities companies can also promptly identify problems through the full recording of calls, so as to provide materials for improving service management and service quality in the future. This enables clients to enjoy the good services of your company and feel the warmth of the service. Therefore, the role of the recording system in the entire securities company is particularly important.
Providing full recording of the voice in the entire business process and digitally and securely storing all recording data are important management means and analytical basis for finding out and clarifying responsibilities afterwards, supervising work.
Using modern technologies to provide securities companies with modern management methods, improving the information collection, processing, linkage and response capabilities of management departments, providing accurate and timely analytical data for leaders and managers at all levels, enhancing the scientific nature of management and work efficiency, and promoting the rationalization, standardization and systematization of enterprise management.
Securities companies use telecom analog trunk access, and there are audio sources such as extensions and direct lines in the voice circuit. The recording equipment must be placed in the computer room of the information center and must record the audio sources. The system needs to realize all voice circuit recording, monitoring, data query and backup functions, and in addition to the requirements of the machine itself, it must provide the function of querying recording data via telephone and network. According to the importance of users, the 方案 recommends using KYKX8000 series recording equipment for recording, concentrating voice circuits such as extensions and direct lines on the distribution frame in the communication computer room, and then connecting the concentrated channels to the recording equipment in high-resistance parallel for centralized recording.
