Government and enterprise units

Benefit Analysis

• Monitor the overall operation of enterprise telephones.

• Evaluate the utilization rate of enterprise telephone resources and human resources.

• Assess the work ability and professional level of enterprise personnel.

• Accurately analyze customer information from recordings to improve business success rates.

• Quickly identify and eliminate behaviors that harm enterprise interests.

• The telephone recording system can motivate employees to work wholeheartedly, efficiently, and with high quality to win enterprise recognition and rewards.

• Discover new business potentials and directions.

• Provide unexpected legal evidence for enterprise decision-makers.

System Introduction

Basic Functions

• Recording service: Supports mixed recording of FXS/FXO/E1/IP simultaneously, with a maximum of 64 analog channels, 4 E1 channels, and 64 concurrent IP channels.

• Recording query: Allows querying of recording results based on various conditions, such as line channel number, call time, call duration, the other party's number, local number, agent ID, agent group number, call duration, and missed calls. It also supports fuzzy query.

• Recording statistics: Supports analysis and statistics of the number of recordings (incoming, outgoing, answered, missed) and call duration for each channel.

• Multi-mode recording: Supports multiple intelligent recording modes, including full continuous recording, selective recording, voltage-controlled recording, voice-controlled recording, code-controlled recording, ring flow-controlled recording, reverse polarity-controlled recording, and forced recording.

• Recording playback: Supports online playback of recordings or playback after downloading and backup.

• Recording filtering: Supports blacklist and whitelist recording filtering functions, allowing selective recording based on numbers.

• Real-time monitoring: Supports real-time monitoring by cloud agents; manager agents/senior leaders can monitor calls of team members in real time.

• Cloud agent management: Supports cloud agent software, with classification into ordinary agents, supervisor agents, and manager agents. It integrates CRM (Customer Relationship Management), enabling real-time pop-up of incoming/outgoing calls and 备注 /prompt of customers' historical call records.

• Cloud platform management: Can be centrally managed by up to 4 cloud platforms, supporting centralized management, query, playback, download, and backup of multiple recording systems within the network.

• Number collection: Supports dual-mode caller ID collection (FSK and DTMF) with automatic compatibility and a recognition rate of 99.99%.

• Real-time backup: Supports real-time backup to cloud drives, manual download and backup to management computers via cloud agents, and backup by replacing (removable) hard disks.

• Permission control: Multi-level permission management, supporting simultaneous access by multiple users, with different permissions assigned to different accounts to ensure the security of recording data.

• Email push: Supports real-time monitoring of device status; in case of abnormalities, it can send real-time email reminders to managers.

• Automatic maintenance: Automatically triggers alarms when disk space is insufficient, CPU usage is too high, or errors occur, and performs automatic maintenance according to preset mechanisms.

• Power-off protection: Supports power-off protection to ensure important data and recording files are not lost.

• Operation logs: Supports recording of operation logs, with important operations available for query.

Technical Parameters

• Product model: KYKX8000(MEI) hybrid recording device

• Device size: 1U standard size, metal material, 440mm297mm47mm

• Storage capacity: Standard 500G removable hard disk (1T/2T hard disk optional)

• Storage duration: 500G supports 12,500 hours of recording in theory

• Voice coding: G.711 a_law, u_law, mp3, ADCMP

• Recording encoding format: ALAW (64kbps), ULAW (64kbps), mp3 (8kbps)

• Cascade interface: 2 RJ45 (10/100M network ports)

• Console port: RS232 serial port for background configuration

• Power supply: AC220V

• Power consumption and net weight: ≤14W, ≤5KG

• Operating environment requirements:

• Storage temperature: -20℃~70℃

• Long-term operating temperature: 0℃~45℃

• Short-term operating temperature: -5℃~50℃

• Relative humidity: 5%-95% RH (no condensation)