KYKX8000-MEI Hybrid Telephone Recording Device integrates multi-channel hybrid recording and real-time monitoring. The system program and recording logs are stored independently for maximum safety, stability, and zero interference. It enables second-level retrieval of up to 100,000 recordings with instant access. Supporting remote network management, data upload, and centralized server management, it facilitates cloud backup and terminal fault alerts. Widely used in commercial phone recording, industrial dispatch, hotline services, complaint lines, critical 岗位 monitoring, financial securities, and public security alarm systems, it provides robust and reliable recording storage and query solutions for diverse industries.
This product is a standalone telephone recording system! Equipped with an industrial-grade embedded system, it operates independently, ensuring safety and reliability.
Product Features
● User-friendly Interface and Simple Operation
The system adopts a B/S architecture, allowing any computer to manage recording devices, check real-time device status, and play back recording files via a browser—no additional software installation required on the computer.
● Strict Security Mechanism
Permissions are assigned based on user levels to strictly prohibit unauthorized operations. Meanwhile, the system automatically saves operation information to system logs for future query.
● Excellent Recording Quality
Adopting our company’s advanced voice technology to ensure high-fidelity sound quality during playback.
● Diversified Backup Mechanisms
All stored recording information can be backed up locally, on hard drives, or in the cloud to prevent data loss.
● Convenient and Fast File Retrieval
Quickly locate the desired recording files by combining multiple search criteria such as channel number, call date, call time, caller number, and called number.
● Practical Remote Playback Function
In addition to local query and playback, recordings can be retrieved and played remotely via network or phone.
● Intelligent Disk Space Management
The system features intelligent cyclic disk writing. When remaining recording space reaches a preset threshold, the system automatically deletes the earliest invalid files, eliminating the need for manual maintenance.
● Protocol Support and Secondary Development
It supports various common recording functions with flexible configuration, basically covering current needs for recording systems. It also provides secondary development interfaces for easy integration with third-party platforms, enabling customization according to different customer requirements.
Distinctive Features:
Speech-to-Text Conversion:
Pop-up Dialing & Editing:
Sync recording management via PC client with one-click dialing and incoming call pop-ups for instant, accurate responses.
Edit call content for incoming/outgoing recordings, with previous records auto-populating on subsequent calls.
Hybrid Recording:
Support for diverse devices: traditional analog phones, analog trunks, E1 digital trunks, IP phones, IP trunks, walkie-talkies, pickups, broadcast speakers, conference microphones, explosion-proof phones, and branch exchange systems.
Dual-track Recording:
Hotword Analysis:
● Recording Services: Supports simultaneous hybrid recording of FXS/FXO/E1/IP, with a maximum of 64 analog channels, 4 E1s, and 64 concurrent IP channels. It also supports recording for walkie-talkies, pickups, broadcast speakers, conference microphones, explosion-proof phones, and key telephone systems.
● Security and Reliability: Equipped with a domestic CPU and Linux system, featuring an industrial-grade embedded system that operates independently, ensuring security and reliability.
● Recording Query: Allows composite queries of recording results based on various conditions, such as line channel number, call time, call duration, the other party's number, local number, agent ID, agent group number, missed calls, etc., and supports fuzzy queries.
● Recording Statistics: Supports analysis and statistics of the number of recordings (incoming calls, outgoing calls, answered calls, missed calls) and call duration for each channel.
● Multi-mode Recording: Supports multiple intelligent recording modes including full-process continuous recording, selective recording, voltage-controlled recording, voice-controlled recording, code-controlled recording, ring flow-controlled recording, reverse polarity-controlled recording, and forced recording.
● Recording Playback: Supports online playback of recordings or playback after downloading and backup.
● Recording Filtering: Supports blacklist and whitelist recording filtering functions, enabling selective recording based on numbers.
● Intelligent Analysis: Supports centralized data analysis to conduct data statistics, analysis, and sorting on recording devices/ports distributed in various locations.
● Real-time Monitoring: Supports real-time monitoring by cloud agents; manager agents/senior leaders can monitor calls of personnel in their group in real-time.
● One-click Outbound Calling: Supports port outbound calling, with the ability to import contact lists via Excel and make automatic calls with a double click.
● Cloud Agent Management: Supports cloud agent software, including ordinary agents, team leader agents, and manager agents, integrated with CRM (Customer Relationship Management). It enables real-time pop-ups for incoming/outgoing calls, with notes/prompts for customers' call history records.
● Cloud Platform Management: Can centrally manage up to 4 cloud platforms simultaneously, supporting centralized management, query, playback, download, and backup of multiple recording systems within the network.
● Unified Management: Supports distributed centralized management, with clear visibility of device faults, device offline status, loose port lines, hard disk abnormalities, etc.
● Number Collection: Supports dual-standard caller ID collection (FSK and DTMF) with automatic compatibility, achieving a recognition rate of 99.99%.
● Real-time Backup: Supports real-time backup to cloud drives, manual download and backup to management computers via cloud agents, and also supports backup by replacing (removable) hard disks.
● Permission Control: Features multi-level permission management, supporting simultaneous access by multiple users, with different permissions assigned to different accounts to ensure the security of recording data.
● Email Notification: Supports real-time monitoring of device status, and can send real-time email alerts to managers when abnormalities occur.
● Accidental Deletion Recovery: Supports recovery of accidentally deleted records, which can be retrieved through the backend.
● Automatic Maintenance: Automatically triggers alarms when disk space is insufficient, CPU usage is too high, or errors occur, and performs automatic maintenance according to preset mechanisms.
● Power Failure Protection: Supports power failure protection to ensure that important data and recording files are not lost.
● Security Prevention: Supports simultaneous access by multiple users, with access restrictions including IP restrictions and external network restrictions.
● Operation Logs: Operation logs are not lost; all device operations generate records that can be queried through the backend.
● Recording Filtering: Supports blacklist and whitelist functions.
Product Model: KYKX8000(MEI) Hybrid Recording Device
Device Dimensions: 1U standard size, metal material, 440mm × 297mm × 47mm
Storage Capacity: Standard 1TB removable hard drive (2TB/4TB/8TB hard drives optional)
Storage Duration: 1TB theoretically supports 37,500 hours of recording
Voice Codecs: G.711 a-law, u-law, mp3, ADCMP
Recording Encoding Formats: ALAW (64kbps), ULAW (64kbps), mp3 (8kbps)
Cascade Interfaces: 2 × RJ45 (10/100M Ethernet ports)
Console Port: RS232 serial port for backend configuration
Power Supply: AC220V
Power Consumption & Net Weight: ≤14W, ≤5KG
Operating Environment Requirements:
Storage Temperature: -20℃ ~ 70℃
Long-term Operating Temperature: 0℃ ~ 45℃ (in operation)
Short-term Operating Temperature: -5℃ ~ 50℃
Relative Humidity: 5% - 95% RH (non-condensing)
