KYKX8000 Series Telephone Recording System is a new-generation telephone recording management system developed by Kangyoukaixin. The KYKX8000(M) Analog Telephone Recording System features a 1U standard rack-mount structure, supporting recording for FXS (subscriber ports)/FXO (loop ports) with 8-64 channels available for optional configuration. Equipped with a domestic CPU and Linux system, it adopts an industrial-grade embedded system, ensuring independent, safe, and reliable operation.
Application Features:
● User-friendly Interface and Simple Operation
The system adopts a B/S architecture, allowing any computer to manage recording devices, check real-time device operating status, and play back recording files via a browser, with no need for additional software installation on the computer.
● Strict Security Mechanism
Permissions are assigned according to user levels to strictly prohibit unauthorized operations. Meanwhile, the system automatically saves operation information to system logs for future inquiry.
● Excellent Recording Quality
Adopting our company’s advanced voice technology to ensure high-fidelity sound quality during playback.
● Diversified Backup Mechanisms
All stored recording information can be backed up through local backup, hard disk backup, cloud backup, etc., to ensure data is not lost.
● Convenient and Fast File Retrieval
Relevant recording files can be quickly found by combining multiple search criteria such as channel number, call date, call time, caller number, and called number.
● Practical Remote Playback Function
In addition to local query and playback, recordings can also be queried and played remotely via network or phone.
● Intelligent Disk Space Management
The system realizes intelligent cyclic disk writing. When the remaining recording space reaches a preset value, the system automatically deletes the earliest invalid files, eliminating the need for manual maintenance.
● Protocol Provision and Secondary Development
It supports various common recording functions with flexible configuration, basically covering current needs for recording systems. It also provides secondary development interfaces for easy integration with third-party platforms.
Distinctive Features:
Speech-to-Text Support: Supports connection with iFlytek recording servers to realize speech-to-text conversion.
Pop-up Dialing: Synchronously manage recordings through a computer client, enabling one-click dialing and incoming call pop-ups for accurate responses in the first time. It also allows management of contact information to improve service quality.
Pickup Compatibility: Compatible with various pickups on the market with full impedance matching. Recording starts when there is sound and stops when there is no sound, with adjustable mute thresholds.
Dual-track Recording: Conducts dual-track recording for both parties of the call and makes a distinction between them.
Recording Services: Supports recording for FXS (Subscriber Ports)/FXO (Loop Ports), with 8-64 channels available for optional configuration (in increments of 8 channels).
Recording Query: Allows composite queries of recording results based on various criteria, such as line channel number, call time, call duration, the other party's number, local number, agent ID, agent group number, missed calls, etc. Fuzzy query is also supported.
Recording Statistics: Supports analysis and statistics on the number of recordings (incoming calls, outgoing calls, answered calls, missed calls) and call duration for each channel.
Multi-mode Recording: Supports multiple intelligent recording modes including full-process continuous recording, selective recording, voltage-controlled recording, voice-controlled recording, code-controlled recording, ring flow-controlled recording, reverse polarity-controlled recording, and forced recording.
Recording Playback: Supports online playback of recordings or playback after downloading and backup.
Recording Filtering: Supports blacklist and whitelist recording filtering functions, enabling selective recording based on numbers.
Real-time Monitoring: Supports real-time monitoring by cloud agents; manager agents/senior leaders can monitor calls of personnel in their group in real-time.
Cloud Agent Management: Supports cloud agent software, which is divided into ordinary agents, team leader agents, and manager agents, integrated with CRM (Customer Relationship Management). It can realize real-time pop-ups for incoming/outgoing calls, and note/prompt customers' call history records.
Cloud Platform Management: Can centrally manage up to 4 cloud platforms simultaneously, supporting centralized management, query, playback, download, and backup of multiple recording systems within the network.
Number Collection: Supports dual-standard caller ID collection (FSK and DTMF) with automatic compatibility, achieving a recognition rate of 99.99%.
Real-time Backup: Supports real-time backup to cloud disks, manual download and backup to management computers via cloud agents, and also supports backup by replacing (removable) hard disks.
Permission Control: Features multi-level permission management, supporting simultaneous access by multiple users, with different permissions assigned to different accounts to enhance the security of recording data.
Email Notification: Supports real-time monitoring of device status, and can send real-time email reminders to managers when abnormalities occur.
Automatic Maintenance: Automatically triggers alarms when disk space is insufficient, CPU usage is too high, or errors occur, and performs automatic maintenance according to preset mechanisms.
Power Failure Protection: Supports power failure protection to ensure that important data and recording files are not lost.
Operation Logs: Supports recording of operation logs, and important operations can be queried.
Product Model: KYKX8000(M) Analog Telephone Recording Device
Device Dimensions: 1U standard size, metal material, 440mm × 297mm × 47mm
Storage Capacity: Standard 1TB removable hard drive (2TB/4TB/8TB hard drives optional)
Storage Duration: 1TB theoretically supports 37,500 hours of recording
Voice Codecs: G.711 a-law, u-law, mp3, ADCMP
Recording Encoding Formats: ALAW (64kbps), ULAW (64kbps), mp3 (8kbps)
Cascade Interfaces: 2 × RJ45 (10/100M Ethernet ports)
Console Port: RS232 serial port for backend configuration
Power Supply: AC220V
Power Consumption & Net Weight: ≤14W, ≤5KG
Operating Environment Requirements:
Storage Temperature: -20℃ ~ 70℃
Long-term Operating Temperature: 0℃ ~ 45℃ (in operation)
Short-term Operating Temperature: -5℃ ~ 50℃
Relative Humidity: 5% - 95% RH (non-condensing)
