The dual-track telephone recording system has been upgraded

     In addition to enabling enterprises to assess and manage the service quality of customer service personnel, the recording phone system also plays a very important role in industries such as finance, transportation, and catering. The Kangyou Kaixin KYKX8000 series telephone recording system is highly favored in the industry for its advantages such as independent operation, high-definition recording, centralized management, convenient and quick viewing of recordings on mobile phones and computers, real-time monitoring, multiple backups, permission management, power-off protection, and voice-to-text conversion.

■Demand segmentation

As the application scenarios of telephone recording systems become increasingly specialized, enterprises' demands for telephone recording are also constantly upgrading. On the basis of supporting standard capabilities such as multi-line recording, voice quality inspection, voice transfer and storage, and audio file storage on the recording server, enterprises hope to obtain a more detailed user experience to enhance work efficiency.

■ Function upgrade

In recent years, Kangyou Kaixin has initiated the optimization of its secondary development capabilities for dual-track recording and other functions on multiple lines. Currently, the Kangyou Kaixin dual-track telephone recording system has been upgraded and launched!

1. The incoming call number is detected and pushed to the server in real time.

2. During the call, the other party's voice is stripped in real time, and RTP voice is pushed to the server in real time.

3. After hanging up, the audio recordings of both parties' conversations, the individual audio files of the other party, and your own individual audio files will be immediately pushed to the server.

4. Achieve dual-track recording of IP, E1 line and analog port;

5. Provide secondary development interfaces to support automatic interaction between the phone recording system and the CRM system.

6. Secondary development of the push function for RTP voice streams and related call events;

7. According to customer requirements, the functions can be specially modified.

■ Summary

The upgraded telephone recording system this time is more intelligent and meets the current market demands. The dual-track recording requirements for different lines have been realized. Additionally, this system supports secondary development to meet the diverse actual needs of customers. It is applicable to the dispatching and command centers and customer service centers of banks, railways, petroleum, public security and power.